Terms and Conditions

Terms and Conditions

The Austrian Hotel Contract Conditions (ÖHVB) apply.

General Conditions:

  • All prices are in Euro per room / day incl. Breakfast.
  • The prices of the apartment are per day without meals.
  • The final cleaning will be charged extra.
  • The surcharge for room and apartment in single use is 50%.
  • Unused services will not be reimbursed.


When a reservation is made (accommodation contract), the Austrian hotel contract conditions of the trade association of accommodation companies of 15 November 2006 apply. If the prices differ in the reservation confirmation, then the prices listed always apply according to the price list..


Cancellations are only valid in writing. The terms of the Austrian hotel contract conditions apply.

  • Cancellations until 31 days before arrival: free of charge
  • Cancellation up to 30 days before arrival: 20% of the price of the entire booking
  • Cancellation up to 14 days before arrival: 40% of the price of the entire booking
  • Cancellation up to 7 days before arrival: 70% of the price of the entire booking
  • Cancellation up to 3 days before arrival: 90% of the price of the entire booking

For a short-term cancellation, as well as early departure, we have to charge 100% for the entire stay.

Travel insurance - Hotel cancellation plus:

More than just a cancellation insurance (no deductible) for your holiday in Austria. This insurance package of the European Travel Insurance also includes travel interruption, additional costs for late arrival or an involuntary holiday extension and search and rescue costs. Valid for a trip up to max. 31 days.
Simply calculate premium and book: European Travel Insurance - Hotel Cancellation Plus

Reservation Deposit:

For a fixed reservation, we ask for a deposit of 50% of the booking amount no later than 1 month before arrival on our account.
Raiffeisenbank Heiterwang
IBAN: AT54 3699 0000 0891 5621

Dogs and pets:

Euro 10,00 per day (without food) and final cleaning if needed Euro 50,00.
Please understand that dogs are not allowed in some rooms or in the spa rooms. We have extra "dog rooms".
Throughout the hotel area (inside and outside) the dog has to be on a leash!

If pets are not registered in advance and the room is not intended for pets, we allow us to charge a final cleaning fee of 70, - Euro.

Arrival and departure:

The rooms are available from 3 pm.
If you arrive after 6 pm, please notify us.
Room clearance on the departure day 10.30 clock.

Means of payment:

  • Cash in Euro
  • ONLINE payments
  • EC Card / Maestro